After a stellar start to the year, we’re delighted to be working with a number of leading automotive retail groups including three of the AM100 Top 15 – Marshall Motor Group, Group 1 Automotive and Inchcape.
Our brief is to help each business understand and implement a range of intelligent automation products including our Teleservices Assistant, data cleanse solutions and AI-powered email conversation tool.
Intelligent automotive automation
Our Teleservices Assistant enables retailers to automatically accept teleservices tickets, communicate with customers and book them into the workshop with no human intervention - increasing efficiencies, building customer loyalty and boosting profits.
Our AI-powered email communication tool is a state-of-the-art solution that uses artificial intelligence to automatically initiate back-and-forth email conversations with leads. It reads every reply it gets and interprets the customer or prospect’s response to reply in an appropriate, natural and human-like way.
AI-powered conversations can cover a wide range of topics including sales, service, MOT and post-sale/service CSI. Outcomes range from generating customer appointments and service bookings to setting up test drives and gathering qualitative feedback.
Across the board, the automations we introduce can help liberate team members from low-level tasks so they can use their time differently – applying their skills and talent to high-value work.
Trusting the automotive experts
Commenting on the news, AI Assistant Director, Nathan Elliott said: “It’s been a fantastic start to the year and we’re delighted to have the opportunity to help all of these automotive groups embrace intelligent automation in a variety of ways. Our teleservices and data cleanse solutions are super quick to implement and are saving countless staff hours each week for our customers – time their teams can use to focus on what they do best.
“Equally as rewarding is to see the results our AI-powered email campaigns are generating. The human-like and personalised nature of these conversations is driving engagement, conversions and revenue across each business – supporting sales and aftersales teams to strengthen customer relationships and hit ambitious targets.
“As soon as our customers are seeing a positive impact in one area of their business, they want to know what other tools our automotive retail experts can help them implement. Given the affordability and scalability of our intelligent automation technology, we can have solutions up and running in days with immediate results.”
For more information about how we can help you transform productivity and profits at your dealership, email firstname.lastname@example.org or call us on +44 (0) 1488 757447.